How can we help you today?

Please help us to keep phone lines clear for those who need us most until coronavirus has passed – use our online services, app, or send an email before calling us

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Post or message us

For the quickest response, contact us on your preferred social media channel. Our customer service social team is available on WhatsApp and Twitter from 8am - 8pm, Monday to Friday and 9am - 5.30pm every Saturday!


  Has your account moved to Shell Energy?

If you've received a notification that your account has been transferred to Shell Energy, please contact their friendly team directly:

Contact Shell Energy 




Prefer to send us an email instead? Your email request is replied to by one of our specialists as soon as possible. Whilst from time to time it may take us a little longer to get back to you, we aim to answer all emails within 5 working days.

Contact us


Contact number

Prefer to talk? Give us a call and one of our representatives will be with you shortly.

0800 012 4510
(Mon-Fri 8am - 10pm, Sat 8am - 6pm)

Postal address

You can write to us.

Green Star Energy, Elder House 3rd Floor, 586-592 Elder Gate, Milton Keynes MK9 1LR.

Did you know?

  • If you smell gas or are experiencing a power outage, find out how to report it on our Emergencies Page.
  • You can submit your meter reading to us online.
  • You can request account correspondence in large print, braille grade 1 and 2 and audio.
  • We have a vast trove of helpful questions and answers which can be found here.

footer Nov-15-2018