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Post or message us

For the quickest response, contact us on your preferred social media channel. Our customer service social team is available on WhatsApp and Twitter from 8am - 8pm, Monday to Friday and 9am - 5.30pm every Saturday!


  Has your account moved to Shell Energy?

If you've received a notification that your account has been transferred to Shell Energy, please contact their friendly team directly:

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Contact number

Prefer to talk? Give us a call and one of our representatives will be with you shortly.

0800 012 4510
(Mon-Fri 8am - 10pm, Sat 8am - 6pm)

Postal address

You can write to us.

Green Star Energy, Elder House 3rd Floor, 586-592 Elder Gate, Milton Keynes MK9 1LR.

Did you know?

  • If you smell gas or are experiencing a power outage, find out how to report it on our Emergencies Page.
  • You can submit your meter reading to us online.
  • You can request account correspondence in large print, braille grade 1 and 2 and audio.
  • We have a vast trove of helpful questions and answers which can be found here.

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