How can we help you today?

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For the quickest response, contact us on your preferred social media channel. Our customer service social team is available on WhatsApp, Facebook and Twitter from 8am - 8pm, Monday to Friday and 9am - 5.30pm every Saturday!

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  Has your account moved to Shell Energy?

If you've received a notification that your account has been transferred to Shell Energy, please contact their friendly team directly: 

Contact Shell Energy 

Why wait? 
If your account has yet to transition to Shell Energy, switch to one of their fantastic fixed plans and pay by Direct Debit before your account transfers to start enjoying the benefits of being a Shell Energy customer straight away!

Switch to Shell Energy

Email

Prefer to send us an email instead? Your email request is replied to by one of our specialists as soon as possible. Whilst from time to time it may take us a little longer to get back to you, we aim to answer all emails within 5 working days.

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