In Case of
Emergencies

Power cut? Call your Network Distributor on 105

Smell gas? Call the Gas Emergency
Services on 0800 111 999

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If You're Experiencing a Power Cut

Find out more here: 
 
 
 

If You Can Smell Gas

If you think you could have a gas leak you'll need to turn off the gas supply at the meter.

How to turn off your gas supply

Find the gas Emergency Control Valve.This is often outside in a meter box. If not, look under the stairs, under the kitchen sink and in the garage.

Turn the Emergency Control Valve's handle a quarter turn so the lever is at 90 degrees to the Emergency Control Valve's body.

  • Open all windows and doors.
  • Don't turn electrical switches on or off - including your TV, computer, oven, etc.
  • Put out any naked lights (flames), eg your hob or candles. Don't smoke, strike matches or do anything that could cause ignition.
  • Open any electric doors or gates manually.

Carbon monoxide poisoning

Carbon monoxide is an odourless, colourless gas and exposure to it can be fatal. It's produced when products containing carbon, typically fossil fuels, are burnt without enough oxygen.

To prevent this, boilers and central heating systems need regular servicing. A carbon monoxide detector - although not an alternative to regular servicing - will monitor the area it's fitted in and provide an early warning if something is wrong.

The symptoms of Carbon Monoxide poisoning can be similar to flu. If you suspect Carbon Monoxide poisoning you may suffer from:

  • Headaches
  • Nausea
  • General lethargy
  • Dizziness
  • Flu-like symptoms that appear to get better when you are away from the area.

There's nothing more important than your safety. So if you are concerned about Carbon Monoxide, please call the Gas Emergency Services immediately on 0800 111 999, textphone 18001 0800 371 787.

Free Gas Safety Checks

It's important to have your gas supply checked regularly to prevent gas leaks. We provide free gas safety checks to eligible customers - check whether you can apply here: 

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Remember, if you smell gas, turn off the gas supply, open doors and windows and never operate any electrical switches. You should then call the Gas Emergency Services on 0800 111 999.

 

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