How Can We Help?

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Need help?

If you can’t find the answer here, just contact us. Our friendly team will do all they can to answer your questions.


Paying Your Bill

Your bill explained and how to pay


Account Health Check

Make sure you're getting the most from your energy account with our handy checklist


Moving Home

What to do if you need to move your energy to a new address



Feedback & Complaints

How to give feedback or let us know you're not happy with our service


Your Meters

Everything you need to know about your energy meters and how to request a smart meter



Saving Energy

Everyday tips on how to save energy and money, in your home



MyAccount & Mobile App

Manage your account on the move! Download the Green Star Energy smartphone app


Treating Customers Fairly

We hold ourselves to high standards when caring for our customers



Priority Services

Are you on our Priority Services Register? Find out if you qualify for extra help




What to do in the event of a gas leak or power cut



Renew Your Contract

How to switch to a new plan, either at the end of your contract or mid-way through


Say Hello

We’re here to help with any enquiry





We're Listening


If you aren't happy, please let
us know. We want to fix it.



Customer feedback ›



If you smell gas or have
no electricity


What to do in case of an emergency.



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