How Can We Help?

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Need help?

If you can’t find the answer here, just contact us. Our friendly team will do all they can to answer your questions.

 
 

Paying Your Bill

Your bill explained and how to pay

 

Account Health Check

Make sure you're getting the most from your energy account with our handy checklist

 

Moving Home

What to do if you need to move your energy to a new address

 

 

Feedback & Complaints

How to give feedback or let us know you're not happy with our service

 
 
 

Your Meters

Everything you need to know about your energy meters and how to request a smart meter

 

 

Saving Energy

Everyday tips on how to save energy and money, in your home

 

 

MyAccount & Mobile App

Manage your account on the move! Download the Green Star Energy smartphone app

 

Treating Customers Fairly

We hold ourselves to high standards when caring for our customers

 

 
 

Priority Services

Are you on our Priority Services Register? Find out if you qualify for extra help

 

   

Emergencies

What to do in the event of a gas leak or power cut

 

   

Renew Your Contract

How to switch to a new plan, either at the end of your contract or mid-way through

   

Say Hello

We’re here to help with any enquiry

 

 

 

 
 

We're Listening

 

If you aren't happy, please let
us know. We want to fix it.

 

 

Customer feedback ›

 

 
 

If you smell gas or have
no electricity

 

What to do in case of an emergency.

 

 

Read more ›

 


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Part of Shell Energy Retail. Green Star Energy is a trading name for Shell Energy UK Limited. Registered in England and Wales. Company number: 07489042. Registered address: Shell Energy House, Westwood Business Park, Westwood Way, Coventry, England, CV4 8HS. Full company information can be found at Companies House.
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