Why are my rates changing?
Ofgem (the UK energy regulator) has reviewed the prepayment tariffs used by
energy companies across the industry to check if prepayment customers are being charged fairly. As a result, an
industry-wide price cap on prepayment tariffs was introduced which resulted in a change to our Pay As You
Go tariff on 1 April 2017. All energy providers reviewed their rates at this time.
We have done our best to secure the best rates for our customers.
What are my new rates?
Existing customers - we sent you a letter or email towards the end of February 2017 to let you know what your new
gas and electricity rates are.
New customers - if you registered to switch your gas or electricity to us and your supply date was
before 1 April 2017, you joined on our previous rates. You’ll automatically switch over to the new rates when
you top up from 1 April 2017. We’ve also sent you a letter or email to notify you of the change in your rates.
If you've recently registered to switch supply to us and your supply start date is after 1 April 2017, you will
automatically join on our new rates.
When will I be charged at the new rates?
The new rates became available from 1 April 2017. In order to update your meter with the new
rates you must visit your nearest outlet and top up your Green Star Energy gas card or electricity key with at
least £1 from 1 April 2017.
Your meter will be updated with the new rates once you insert your card or key back in the meter. If you do not
top up at a local outlet, you will continue to be charged at your existing Pay As You Go rates.
Where do I find out more information?
We’ve provided answers to some common questions that our customers have raised about the price change.
Price Change FAQs >