Our price changes

We'll notify you of our upcoming or recent price changes to our existing tariffs here.

Which tariffs are changing?

Pay As You Go

Our gas and electricity rates for domestic prepayment
meters changed on 1 April 2017.

Rate Watch

Our variable rate tariff for gas and electricity is
changing from 15 April 2017.

 
 
 
 

Pay As You Go
price change

Our gas and electricity prepayment meter price is changing on 
1 April 2017.

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Why are my rates changing?

Ofgem (the UK energy regulator) has reviewed the prepayment tariffs used by energy companies across the industry to check if prepayment customers are being charged fairly. As a result, an industry-wide price cap on prepayment tariffs was introduced which resulted in a change to our Pay As You Go tariff on 1 April 2017. All energy providers reviewed their rates at this time.

We have done our best to secure the best rates for our customers.

What are my new rates?

Existing customers - we sent you a letter or email towards the end of February 2017 to let you know what your new gas and electricity rates are.

New customers - if you registered to switch your gas or electricity to us and your supply date was before 1 April 2017, you joined on our previous rates. You’ll automatically switch over to the new rates when you top up from 1 April 2017. We’ve also sent you a letter or email to notify you of the change in your rates. If you've recently registered to switch supply to us and your supply start date is after 1 April 2017, you will automatically join on our new rates.

When will I be charged at the new rates?

The new rates became available from 1 April 2017. In order to update your meter with the new rates you must visit your nearest outlet and top up your Green Star Energy gas card or electricity key with at least £1 from 1 April 2017.

Your meter will be updated with the new rates once you insert your card or key back in the meter. If you do not top up at a local outlet, you will continue to be charged at your existing Pay As You Go rates.

Where do I find out more information?

We’ve provided answers to some common questions that our customers have raised about the price change.

Price Change FAQs >

Rate Watch
price change

Our variable rate gas and electricity prices will change on 15 April 2017.

Why are my rates changing?

After more than two years since the last change, we've been forced to review our Rate Watch variable tariff in line with wholesale electricity and gas prices which have risen by around 35% over the past 12 months.

We have done our best to secure the best rates for our customers. For a dual fuel customer the price has increased by an average of just 3.7%.

What are my new rates?

Existing customers - we sent you a letter or email around the middle of March to let you know what your new gas and electricity rates were.

New customers - if you have recently registered to switch your gas or electricity to our Rate Watch tariff and your supply start date is before the price change, you will join on our current rates. You’ll automatically switch over to the new rates when the prices change on 15 April 2017. We’ll also send you a letter or email to notify you of the change in your rates.

If you have recently registered to switch supply to our Rate Watch tariff and your supply start date is after the date of the price change, you will automatically join on our new rates.

When will I be charged at the new rates?

The new rates will be applied on 15 April 2017. 

Where do I find out more information?

Contact us to find out more or to switch to a fixed rate product that will save you money.

Contact us >

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Fancy a change?
Choose an energy plan
to suit your lifestyle

If you want to switch to a different Green Star Energy
product, choose one of our other competitive tariffs.
Call our team on 0800 012 4510 for advice on the best energy plan for you.