ABOUT US

Lorem ipsu dolor sit amet, consectetur elit. dictum felis eu pedeLorem ipsu dolor sit amet, consectetur adipisicing elit. Lorem ipsu dolor sit amet, consectetur elit. Lorem ipsu dolor sit amet, consectetur elit. dictum felis eu pedeLorem ipsu dolor sit amet, consectetur adipisicing elit. Lorem ipsu dolor sit amet.

CONTACT INFO

  • usto duo dolores et ea sum dolor sit amet, consectetur no.12345 nvallis egestas rhoncus
  • phone : +( 1 )-123-456-789-0
  • Email : dnnskindev@gmail.com

RECENT PROJECTS

Prepayment Meters

With Green Star Energy prepayment meters you can 'pay as you go' for your gas and electricity.

Prepayment Meter FAQs

Search through some of the most commonly asked questions about prepayment meters.

Prepayment meters let you buy credit for a payment card for your gas and a key for your electricity at local outlets that you can use to top-up your meter’s credit levels. This means that you can:

  • 'pay as you go', so you shouldn’t fall behind with your bills
  • always be in control of your energy costs, as long as you stay in credit
  • pay back money you may owe us more easily over a period of time

How do Prepayment Meters Work?

A prepayment meter means you have to pay for your gas and electricity upfront. This works like a pay-as-you-go mobile phone; you have to top-up with credit to get your gas and electricity.

Where is my Nearest Outlet?

For both gas and electricity you can buy credit at your local Post Office, Paypoint and Payzone; just take the key or card to the outlet and credit can be added immediately. Click the links below to find your nearest outlet:

PayPoint>

Payzone>

Post Office>

1. How do prepayment meter payments work?

A prepayment meter means you have to pay for your gas and electricity upfront. This works like a pay-as-you-go mobile phone; you have to top-up with credit to get your gas and electricity.

2. What are the pros and cons of prepayment meters?

Advantages of prepayment meters include:

  • A prepayment meter allows you to pay off your energy debt at the same time as you pay for the gas and electricity you use.
  • Preventing large, unexpected bills.

Disadvantages of prepayment meters include:

  • Above average change of supply costs for your gas and electricity.
  • The best energy deals on the market aren’t available to prepayment meter customers, nor can they access our online or dual fuel discounts.
  • They can be inconvenient because you have to use a local shop to ‘top up’ electric keys and gas cards.
  • If you are not able to top up the electric key or gas card, there is a chance the meter will run out of credit and leave you with no electric or gas.

3. How long does it take to change my meter from credit to prepayment?

It takes approximately 15 working days to switch a credit meter to a prepayment meter.

4. Can I change my meter from prepayment to credit?

Green Star Energy only exchanges prepayment meters to credit meters in certain circumstances. Please contact us on 0800 012 4510 to find out whether you are eligible. There is a standard meter exchange fee of £60 to change the electricity meter and £82 for a gas meter.

5. I have just moved to a house with a prepayment meter. What do I do?

If you’ve moved to a new home which has a prepayment meter, it’s vital that you register the meter with Green Star Energy or a different energy company as the new account holder. If you don’t, you could end up paying the wrong rates as the previous occupier could be in debt to the energy supplier.

About Electricity Keys and Gas Cards

1. What should I do if I haven’t received my key or card?

If you have not received your electricity key or gas card prior to the change of supply, you can use your previous supplier’s key and card until it arrives. Please register your Green Star Energy key or card as soon as it arrives. If your key or card has not arrived within 7 days, please contact us.

2. I’ve lost my electricity key or gas card or it’s been stolen, what should I do?

You will need to order another one from us. Please have your account number and meter serial number to hand when calling. You can find your account number detailed on your ‘Welcome Pack’ and the meter serial number on your meter, this is located underneath the bar code on the front of your meter.

To order another electricity key or gas card please call us on:

Telephone - 0800 012 4510*
Mobile - 0330 088 1619*
We are open Monday to Friday, 8am to 6pm.

Electricity key
You can pick up a new electricity key from any shop that facilitates PayPoint and/or Payzone or from the Post Office. We’ll give you an activation code and you can use this to pick up the key after one hour.

If you are unable to collect the electricity key we can post a new one to you to arrive within 3-4 working days. 

Gas card
We will arrange for a gas card to be sent to you by post to arrive within 3-4 working days. We can offer you a next day delivery service from Monday to Thursday but this will be charged to you at a cost of £11.

Just to let you know that your first electricity key or gas card due to loss or damage is free of charge, thereafter there is a charge of £7 per electricity key or gas card.

3. What do I do if it’s out of hours during the week or the weekend and I’ve lost my electricity key or gas card, it’s been stolen or it’s not arrived in the post?

If you have no supply at all and do not have key or card, or if either is faulty, please contact us.

Your call will be routed to a company called Lowri Beck who manage our out of hours service. They will arrange for an emergency engineer appointment to visit you within 4 hours. The engineer will replace your meter and switch on the £5 emergency credit for electricity or provide you with gas credit until a new gas card is posted to you.

We will arrange for an electricity key or gas card to be sent to you in the post to arrive within 3-4 working days.

Just to let you know that your first electricity key or gas card due to loss or damage is free of charge, thereafter there is a charge of £7 per electricity key or gas card.

4. What do the electricity keys and gas cards look like?

The electricity key is on the left, and the gas card is on the right above.

5. How do I use my new electricity key or gas card?

After you have received your new electricity key or gas card, you will need to insert your electricity key or gas card in the meter for 1 minute for it to activate.

If you have credit on an electricity key or gas card from your previous supplier, please use this first. Once you have used this credit up, please use your new Green Star Energy electricity key or gas card. When you start to use our electricity key or gas card, you will be on our tariff.

You have to activate your electricity key or gas card at your meter before you take it to a shop to top up. Once you have topped it up you have to insert your electricity key or gas card into the meter to transfer the credit to the meter.

You do not need to activate your electricity key or gas card if it’s a replacement that’s been provided.

6. Does my key or card update from our change of supply date or the date when I first insert it into the meter?

You will pay Green Star Energy tariffs from the time that you first insert the key into the meter, until that time, you will pay your previous supplier’s rates. If you have any issues, please contact us.

7. Does the Green Star Energy electricity key or gas card wipe any credit that may be on the meter when inserted for the first time?

In the majority of cases, yes. You should insert the Green Star Energy key and/or card in order to reset the meter and apply our tariff charges. Please use up any credit prior to inserting and using our key and/or card.

8. Can I use the credit that I still have on my previous supplier’s electricity key or gas card

Electricity keys
Yes, you must use any credit left on your previous supplier’s electricity key before you use your new Green Star Energy electricity key.

Any credit that you have on your previous supplier’s electricity key will be charged on the tariff provided by your previous supplier and should be used up first. It is important that you use up any existing credit that you have before inserting our key so that you do not lose it. If you do not use up any existing credit we are unable to refund it to you.

Our tariff is only effective when you insert our electricity key into the meter for the first time. When our electricity key is inserted this will clear any credit with a previous supplier therefore, it is important to use it up first.

Once you have received your new electricity key from us and you have been notified of your ‘Change of Supply’ date you can start to use your new key on this date.

Gas cards
Yes, please use any credit left on your previous supplier’s gas card before you use your new Green Star Energy gas card.

Any credit that you have on your previous supplier’s gas card will be charged on the tariff provided by your previous supplier and should be used up first. It is important that you use up any existing credit that you have before inserting our card so that you do not lose it. If you do not use up any existing credit we are unable to refund it to you.

Our tariff is only effective when you insert our gas card into the meter for the first time. When our gas card is inserted this will clear any credit with a previous supplier therefore, it is important to use it up first. Once you have received your new gas card from us and you have been notified of your ‘Change of Supply’ date you can start to use your new card on this date.

9. What is emergency credit?

Prepayment meters have £5 of emergency credit built into them. This is activated when the purchased credit has reached a limit set by the energy company. Green Star Energy have set this limit at £3. This means that if your credit goes below £3, your £5 of emergency credit will be switched on.

It’s there to help you in an emergency if you’re unable to get to a PayPoint, Payzone or Post Office to top up your electricity key or gas card.

You can only get emergency credit if you have an electric or gas prepayment meter.

When you next top up, you’ll need to buy enough credit to cover the emergency credit you’ve used. It will also need to cover your everyday use, any build-up of standing charges and any repayments you’re making.

10. How do I get emergency credit?

Electricity meters and emergency credit
When your electricity meter beeps, it’s a warning that you’ve got less than £3 of credit left. To get your emergency £5 credit, just take out your key and then insert it again into the meter and it will transfer the credit. The display on your meter will change to show the letter ‘e’ when you’re using emergency credit. It will also show how much emergency credit you have left.

If you run out of credit during the night your electricity supply may stop.

Gas meters and emergency credit
When your gas meter beeps, it’s a warning that you’ve got less than £3 of credit left. To get your emergency £5 credit, just take out your card and then insert it again into the meter and press the red button, ‘A’. The meter displays ‘Emergency credit in use’ to show that it’s in emergency credit mode. It will also show the emergency credit you have left.

If you run out of credit during the night your gas supply may stop.

11. If I run out of credit on a Friday, will I lose supply over the weekend?

Yes. Please visit your nearest outlet to top up your key and/or card.

Lowri Beck provide our out of hours support for both electricity and gas customers. If it is outside the hours of 8am - 6pm, Monday to Friday and you have no supply at all, do not have an electricity key / gas card, or it’s faulty, you will need to contact us.

12. How do I pay back emergency credit?

Electricity meter and repayment of emergency credit
When you next top up, you’ll need to buy enough credit to cover the emergency credit you’ve used. It will also need to cover your everyday use and any repayments you’re making. The meter won’t collect any debt or standing charges whilst in emergency credit mode so you need to top up enough to cover this too. To find out the smallest amount you need to top up, press the blue button once on your meter.

Gas meter and repayment of emergency credit
When you next top up, your emergency credit will be repaid from this following the repayment of any debt repayments that are due. After this, any remaining credit will go towards any standing charges that have built up during emergency credit mode (standard charges are not applied when in emergency credit). Any further credit remaining will go towards your everyday use.

To see how much energy you’ve used, remove the card and press the red button ‘A’.

13. Can I get emergency credit again if I’ve had it before?

Yes, emergency credit can be provided again for electricity and gas providing the emergency credit previously used has been repaid in full. It should only be used again in an emergency.

14. If my credit runs out when I’m away from home, will my emergency credit start automatically?

No, it will not start automatically if you run out of credit. In order to start emergency credit someone needs to be able to take out the electricity key or gas card and insert it back into the meter so your supply will continue.

If you are going away, please check that you have enough credit to last until you return.

15. What happens if my credit goes down to £0?

If your credit goes down to zero on any day of the week, a valve in the meter will close to switch the electricity or gas meter off. When this happens you can get it back on again by topping up, inserting your electricity key or gas card and following the instructions on the meter screen.

Try to keep a bit of credit on the meter at all times to stop it switching off.

However, if your meter display says ‘call help’ you’ll need to get in touch with us and wait for an engineer to come and reset your meter to switch it back on again.

If this happens please contact us.

1. Where can I top up my prepayment meter?

For both gas and electricity you can buy credit at your local Post Office, Paypoint and Payzone; just take the key or card to the outlet and credit can be added immediately:

PayPoint: https://www.paypoint.com/en-gb
Payzone: http://www.payzone.co.uk/Where
Post Office: http://www.royalmail.com/branch-finder

2. How much credit can I add to my key or card?

You can add up to £49 to the key or card, per top up.

3. Do I need to ‘register’ my payment device before topping up?

You need to insert the key and/or card into the meter and wait for up to 1 minute before removing the key or card. You can now top up.

4. Can I transfer prepayment credit from my previous supplier to Green Star Energy?

No. Once you insert the Green Star Energy key or card into the meter, the tariff will be updated and any credit or debt will be wiped. If this has happened, please contact your previous supplier to request a refund (please note that refunds are at the discretion of your previous supplier and unrelated to Green Star Energy).

5. What happens if my top up payment is not showing on my meter?

If the payment is not showing, check:

  • Is the card clean?
  • Did you use the emergency credit and need to cover the £5 shortfall?
  • Is there debt on your meter?
  • Is there an error code?
  • If you are still experiencing problems, please call us.

6. Are there any additional charges?

A daily standing charge is applied to the meter, even if the property is empty. You will need to ensure that money is put on the key and/or card and installed in the meter regularly to cover the standing charges so that you do not run out of power when you are on holiday for example.

7. Is there a fee for moving the meter if I cannot access the meter?

Yes, it costs £60 for an electricity meter and £82 for a gas meter for our work, plus any additional costs charged by the Distribution Network Operator or DNO (gas) or National Grid (electricity).

Priority Services customers:

If you are on our Priority Services Register and cannot reasonably access your meter, you will have to contact the DNO (gas) or National Grid (electricity). They charge their own prices and this is your responsibility. Green Star Energy can change the meter to a credit meter free of charge, however, we cannot arrange for the meter to be moved.

1. When does my meter reading come through to you?

We receive a reading each time you top up, but it will always be one top up behind, for example:

  • You top up on 1st January and put your key or card into the meter to add credit.
  • You top up again on 10th January, at this point we get the read for 1st January.

2. How can I take a meter reading on a prepayment meter?

To get a meter reading from your electricity prepayment meter, you will usually have to press a button on the meter (sometimes it’s a blue button).

This will change the display from showing the remaining credit to showing the actual reading. From there on, it’s just like taking a normal meter reading. For a 1 rate meter the screen is H, for 2 rate meter the screens are H & J. Each time you top up, a reading is passed to your supplier as well, so we do not need regular readings from customers.

To get a meter reading from your gas prepayment meter, press button ‘A’ and then scroll through the display screens to the meter index.

3. Do I have to provide meter reading for my prepayment account?

Please provide us with a start reading when we establish your supply. Then it is good practice to provide a meter reading each quarter. Please call to provide a meter reading.

4. How do I get a meter reading from my prepayment meter?

How to read a prepayment electricity meter
Every time you press the blue button on the front of your meter, the display will change on your meter. You need to insert the key into the meter and record the information on the following screens:

Key meter display Comments
G - Total energy consumed Total energy consumed since meter has been in use
H - Day unit rading Rate 1 kWh register
J- Night unit reading Rate 2 kWh register (only displayed if meter is 2 rate)
S - Total debt outstanding Amount set on the meter for debt collection

How to read a prepayment gas meter
Older meters usually have the reading on the front of the meter. For newer meters, press button ‘A’ until ‘meter index’ is displayed on the screen - the figures next to this will be the meter reading. You need to insert the key into the meter and record the information on the following screens:

Display Number Display Description Comments
Meter Index Current Meter reading -
27 Gas debt Total amount you owe if you have a debt set on your meter

1. My electricity meter has an error code, what does this mean?

If you have an error code on your electricity meter, please find below some guidance on the most common error codes and how to fix them.

Error code displayed on
your meter		 What it means
 		 What you need to do
 






Error D1



Your meter is unable to read the information on your key and therefore cannot transfer credit from the key to the meter.

Check your key is inserted.

Clean with a dry cloth and try again.

Do not use any cleaning products.

Blow in the key slot on the meter.

Try inserting the key, taking it out again and reinserting the key a few times.

Check that the key is inserted the correct way round.

If this does not work, please contact us for a new key.

Error D2		 Your meter can’t read the information on your key so can’t transfer the credit onto your meter. Try putting the key into your meter again. If this doesn’t work you’ll need a new key.







Error 10, A4, B4 or D4



 

Your key is programmed with the wrong meter serial number (MSN).

This may have happened if you have had your meter changed.

Contact us with a note of your meter serial number (MSN), this is typically found on the left hand side of your meter about half way down. The MSN contains 9 characters.

Please also provide us with the following details which can be found on a label attached to your meter.

  • Date of exchange
  • The meter reading at date the old meter was removed
  • The meter reading at the date the new meter was installed

We will need to provide you with a new key.


Error 6, B6, D6		 A duplicate key has been inserted into the meter - you may have inserted your old key from a previous supplier.

Check if you have more than one key. You should only use the Green Star Energy key in the meter.

If you have tried your Green Star Energy key and it still will not work, please contact us.


Blank display

Your meter display is blank.

Sleep mode saves battery power.

Insert your key into the meter and press the blue button to reactivate the screen. Hold the button down for 2-3 minutes.

If your screen does not reactivate, contact us.

If you require a replacement key, your first key will be free of charge, thereafter for any replacement key there will be a charge of £7. This charge will be added as debt on your meter.

If you’re still concerned, please contact us.

2. What do the different electricity meter displays mean?

To view the electricity meter display:

  • Insert your electric key into your meter
  • Press the blue button
  • Release the blue button and ‘A’ will be displayed
  • Press the blue button to move through the different displays
  • The display letter will show on the bottom left hand corner

The table below details some of the most useful displays. The displays may vary depending on the meter you have.

Display Number What does this mean?  
A - Display test Your meter is unable to read the information on your key and therefore cannot transfer credit from the key to the meter.
B - Emergency Reset Amount This displays the minimum amount you need to top up your meter with for the emergency credit to be available again.
C - Time This displays the time your meter thinks it is. This could be wrong in the summer as the meter shows Greenwich Mean Time.


D - Date

This shows the date and current rate. If you have a two rate meter, it will show which rate you are currently being charged.

You are likely to have a two rate meter if you only have electricity in your home and storage heaters. If you have data displayed on display H & J, this will confirm that you have a two rate meter.
E - Total Credit Accepted This displays the total amount of credit that you have added to the meter. It is the total of every top up you have made.
F - Total Weekly Charges This displays your weekly standing charge.
G - Total Energy Consumed This displays the total amount of electricity consumed since your meter installation.
H - Day Unit Reading This shows your day time meter reading at the point in time you look at this display.
I - Day Time Pence Unit This shows the charge per kWh of energy for day time use.
J - Night Unit Reading This shows your night time meter reading at the point in time you look at this display.


K - Night Time Pence Per Unit

This shows the charge per kWh of energy for night time use. This display is only of relevance if you have a two rate meter.

You are likely to have a two rate meter if you only have electricity in your home and storage heaters. If you have data displayed on display H & J, this will confirm that you have a two rate meter.
R - Emergency Credit This shows how much credit is available should you need it.
S - Total Debt Outstanding This display shows your total amount of outstanding debt. This does not include any standing charges or emergency credit that is due to be repaid.
T - Debt Repayment Rate This shows the fixed weekly amount we have agreed for repaying your outstanding balance.

3. How can I check that my electricity meter isn’t charging me too much money?

You may find that you’re having to top up more often for the following reasons:

  • It’s winter and you’re using more energy e.g. turning on your lights, heating and other appliances
  • You’ve not been topping up regularly and have built up standing charges, that need to be paid back
  • You’ve used emergency credit, that needs to be paid back
  • You are on a debt repayment plan and have to pay back a weekly fixed amount

To check that your meter is set up with the correct standing charge please look at display ‘F’ on your meter and the tariff details on your Welcome Letter.

To check that your meter is set up with the correct kWh charge please look at display ‘I’ on your meter and the tariff details on your Welcome Letter.

To check that your meter is set up with the correct debt repayment rate please look at display ‘T’ on your meter and the details on your Debt Repayment Plan Letter.

If you’re still concerned, please contact us.

4. My gas meter has an error code, what does this mean?

If you have an error code on your gas meter, please find below some guidance on the most common error codes and how to fix them.

Error code displayed
on your meter		 What it means
 		 What you need to do
 


Call help

There has been a general meter fault.

If the weather is cold or there is zero credit this can cause the meter valves to shut which means the meter will run out of gas completely.
Please contact us, we need to arrange for an engineer to visit you.


Card/card fail
Card/card not
recognised
04, 28,35, 38

There may be dust on your card,or you've put it in the slot the wrong way round.

Clean the card with a dry cloth and try again.

Do not use any cleaning products.

Blow in the card slot on the meter.

Try inserting the card, taking it out again and reinserting the card a few times.

Check that the card is inserted the correct way round.

If this does not work, please contact us for a new gas card.
Card not accepted and M*****(M & 5 stars)
Or
Card not accepted and M-----(M & 5 dashes) 		The card isn't accepted by your meter.

Make sure that you’re using the correct card, that it’s clean and try again.

If your card is not accepted, please contact us for a new card.

Blank display		 Your meter has a screen saver which will make the screen go blank when not in use to save your battery power.

Insert your card into the meter and press the red button ‘A’ to reactivate the screen.

If your screen does not reactive, please contact us.
Battery low Your battery is running low and will soon need to be replaced. Please contact us, we need to arrange for an engineer to visit you.
Battery fail You are using emergency credit too much. Please contact us, we need to arrange for an engineer to visit you.
Dashes appear on the screen Your meter has develop a fault. Please contact us, we need to arrange for an engineer to visit you.

Please wait		 The meter is having trouble reading the card.

Remove the card and wait 2-3 minutes before reinserting.

If the meter cannot read the card after reinserting it, please call us for a new gas card.

If you require a replacement card, your first card will be free of charge, thereafter for any replacement card there will be a charge of £7. This charge will be added as debt on your meter.

If you’re still concerned, please contact us.

5. What do the different gas meter displays mean?

To look at the gas meter displays carry out the following:

  • Insert your gas card
  • Press the red button ‘A’.
  • The first display shows how much credit is available for gas, if it shows emergency credit, the credit amount is inclusive of £5 emergency credit
  • Press the red button ‘A’ and the display will show you the amount owed, the outstanding standing charge and the emergency credit used
  • Release the red button ‘A’ again and screen ‘00’ will be displayed
  • Press the red button ‘A’ to move through the screens
  • The display number will show in the bottom right hand corner

The table below details some of the most useful displays. The displays may vary depending on the meter you have.

Display Number Display Description What you need to do
00 Last card credit

This shows how much credit you put on your meter the last time you topped up.

Each time you transfer credit to your meter the displays ‘00’ to ‘03’ will show how your meter has distributed the money you’ve just paid.

01
Last debt repayment

If you owe us money, this shows you how much of your last top up went towards the debt.

Each time you transfer credit to your meter the displays ‘00’ to ‘03’ will show how your meter has distributed the money you’ve just paid.

02
Last emergency credit repayment

This shows how much of your last top up went towards repaying your emergency credit.

Each time you transfer credit to your meter the displays ‘00’ to ‘03’ will show how your meter has distributed the money you’ve just paid.
03 Last gas payment

This tells you the amount you paid towards gas the last time you topped up.
09 Tariff 4

The tariff you’re charged for the gas you use will show on this display.
10 Tariff 5

This display is not applicable, your tariff is displayed on screen 9.
17 Standing charge The price your standing charge is set at.
21 Credit amount

Amount of credit you must have on your meter before Emergency Credit will be offered.
22 Emergency credit

The amount of Emergency Credit that will be offered.


23

Gas allocation rate

Should show 0, this means no money will be given for gas if there is debt on the owed screen, gas will be given when the debt is clear.

Any build of up standing charges and emergency credit used will show on the owed screen. You can access the owed screen by pressing the red button or red button ’A’.
24 Gas debt repayment rate This tells you the percentage of credit the meter will use to pay back the money you owe.
25 Gas debt - weekly minimum This shows the minimum amount you need to pay weekly.
26 Gas debt - weekly maximum This shows the maximum amount the meter can take weekly.

27
Gas debt

If you owe some money this will show you how much money you have left to pay.

This display shows you your debt outstanding, it does not include any outstanding standing charges or emergency credit used.

6. How can I check that my gas meter isn’t charging me too much money?

You may find that you’re having to top up more often for the following reasons:

  • It’s winter and you’re using more energy e.g. turning on your lights, heating and other appliances
  • You’ve not been topping up regularly and have built up standing charges, that need to be paid back
  • You’ve used emergency credit, that needs to be paid back
  • You are on a debt repayment plan and have to pay back a weekly percentage

To check that your meter is set up with the correct standing charge please look at display ‘5-12’ on your meter and the tariff details on your Welcome Letter.

To check that your meter is set up with the correct kWh charge please look at display ‘5-20’ on your meter and the tariff details on your Welcome Letter.

To check that your meter is set up with the correct debt repayment rate please look at display ‘5-20’ on your meter and the details on your Debt Repayment Plan Letter.

If you’re still concerned, please contact us.

1. Are there any charges associated with my prepayment meter?

Yes, here is a table that outlines Green Star Energy's prepayment meter charges. Please note that the Distribution Network Operator or DNO (gas) or National Grid (electricity) may impose additional charges, depending on the issue:

Scenario & Charges
 		 Amount
(Includes VAT)
Elected Electric meter exchange
  • Prepayment meter exchange for new credit meter
  • Landlord credit meter exchange for a new prepayment meter
  • Credit meter exchange for new prepayment meter (elected with debt)
£60
£60
FREE
Elected Gas meter exchange
  • Prepayment meter exchange for new credit meter
  • Landlord credit meter exchange for a new prepayment meter
  • Credit meter exchange for new prepayment meter (elected with debt)
£82
£82
FREE
Faulty prepayment meter replacement (Engineer visit) FREE
Loss or damaged replacement key / card
  • The first key or card is free
  • The first replacement key or card is free
  • Thereafter there is a charge per key / card

£7
Customer missed engineer appointments £51.60
Set up fee (when change of service, change of tenancy) FREE
Early Termination fees NONE
Debt recovery charges:
applied when customer has a warrant enforced to install a prepayment meter:
  • Debt Company Isolation charge
  • Debt Company Admin cost
  • Court Cost (NO VAT)
  • Debt Company Dog handler
  • Debt Company locksmith
A Debt repayment amount is set on a per customer basis. The guidelines are debt under £600 is collected over 52 weeks. Debt higher than £600 is collected over 104 weeks.

£234
£78
20
£195 this varies cannot be fixed
£52 this varies cannot be fixed

View our Prepayment Meter Guide

Refer to our Prepayment Meter Guide for information on how to use and top up your gas card or electricity key, read your meter, repay your debt, fix any problems, and more.

View the Prepayment Meter Guide
 

Contact Us About Your Prepayment Meter

  • Call 0800 012 4510
  • Email customerservice@mygreenstarenergy.com
Lines are open Monday to Friday, 8am to 8pm and Saturday, 8am to 6pm. Please note that outside our usual opening hours of 8am to 6pm, Monday to Friday, telephone lines for prepayment meters that are off supply will be operated by Lowri Beck.

Switch to
Green Star Energy

If you already have a prepayment meter, switch to Green Star Energy for gas and electricity at affordable prices.

Switch Now