Moving Home?

Let us know!

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We know that moving home can be stressful. So, if you’re moving or have moved, all you have to do is let us know and we’ll take care of everything. 

Have the following information to hand when you contact us:

Existing Customers

Moving out of/into a property supplied by us?

Contact Us  FAQs

You'll need: 

  • The date you're moving house
  • Your new address, including the postcode
  • Meter reading(s) for the date you moved out
lf you have permission to share their details, please also let us know:
 
  • The name/s of who's moving in or the Landlord's name and address
  • Their phone number and email address

New Customers

Moving into a property supplied by us?

Contact Us  FAQs

If you're not with us already, we'd love to supply your new home!

Quote and Switch

You'll need: 

  • Your new address, including the postcode
  • Your bank details
  • A recent energy bill so we can estimate your energy consumption
  • Meter reading(s) for the date you moved in
  • The date you became liable for the household bills

Prepayment Customers

Moving out of/into a property with a prepayment meter?

Contact Us  FAQs

You'll need: 

  • The date you're moving house
  • Your new address, including the postcode
  • Meter reading(s) for the date you moved out

Landlords

Have a vacant property supplied by us?

Contact Us

You'll need: 

  • The date your tenants moved out
  • Meter reading(s) for the date they moved out
  • Your contact details

 

Frequently Asked Questions

 

Existing customers


How do I set-up Green Star Energy in my new home?

You’ll need to let us know you are leaving your old property first. Then, once you have completed on your new property, contact us with your new address (including postcode) and the purchase date (if you own your new property) or moving in date (if you’re renting).  You’ll receive a bill from the property’s previous energy supplier for this period. We'll take care of the rest.

 

I don’t have a meter reading from my old property, what do I do?

That’s ok, we’ll just have to estimate your final readings based on the amount of energy you’ve been using recently. If you can submit your final meter readings at a later date, we will be able to amend your estimated bill.

If you’re renting you can request readings from your landlord or letting agency, who should have a record.

 

I’m moving home - how do I get a refund?

Once your final bill has been produced, you will need to settle your account. If you are eligible to receive a refund, it will be sent to you automatically within ten days. IMPORTANT! If you pay by Direct Debit, don’t cancel it just yet. We’ll need this to refund you.  

 

New customers

 

Do you supply my new home?

If you think Green Star Energy already supplies your property, contact us. You can find out if Green Star Energy can supply your new home by using our tariff checker here.

 

Can I use my gas and electricity before I’m set up?

Yes. It can take up to a month for us to switch from the property’s previous supplier to our own. During this time you can of course use all your appliances and heating, we’ll simply need an initial meter reading and then one once we’re set up so that we can bill you correctly.  You’ll receive a bill from the property’s previous energy supplier for this period before the switch has completed.

 

When will I get my first bill?

Your first bill should be with you three months after we’ve setup your account. We will need meter readings from the day you moved into the property to make sure this is accurate. Why not set up an online account so you can access your bills whenever you need to - find out more.

 

Prepayment meter customers

 

I’ve got a prepayment/Pay As You Go (PAYG) meter - can I transfer this over?

No. If you are moving out of a property  with a Pay As You Go meter and there is credit left on there when you leave, this will be available to the next tenants/owners. We recommend that you only top-up your key/card in line with your energy consumption to avoid any loss of unused credit. 

If you have left debt on your prepayment meter, you’ll need to contact us with a forwarding address so we can ensure the outstanding balance is settled.

 

I've moved into a property with a PAYG meter - what should I do?

The old owners/tenants should have left their top-up key and card there for you. All you’ll have to do is top-up and insert them into your meters and you’re good to go.

If you'd like to switch to a credit or smart meter, please contact us.

If you'd like to find out more about PAYG meters, please refer to our prepayment meter guide.

 

I’ve moved into a property with debt on the prepayment meter

Please do not top up. Contact us as soon as possible to let us know you have moved in. We will then arrange either a new electricity key or a gas engineer to attend and reset the meter to clear the debt.

 

Can we help you today?

  • Find out how to read your meter here.
  • Find out how to save energy and reduce your energy bills here.
  • Find out how to get help if you are struggling to pay your energy bills here.

 

 

Green Star Energy is a trading name for Hudson Energy Supply UK Limited. Registered in England and Wales. Company number: 07489042. Registered address: Elder House 3rd Floor, 586-592 Elder Gate, Milton Keynes MK9 1LR. Full company information can be found at Companies House.

footer Nov-15-2018