Can I get a free gas safety check?
Unfortunately, we cannot offer everyone a free gas safety check, and are only able to provide one to those who need a little extra help.
Firstly, to be eligible you must:
- Be an existing Green Star Energy customer;
- Own the property you live in, or rent a property in which the landlord is not responsible for arranging a gas safety check;
- Be on means-tested benefits;
- Not have had a gas safety check in the last 12 months;
- In addition, you must also either: live in a house in which one of the occupants is less than five years old; or be of pensionable age, disabled or chronically sick and either live alone, or live with others who also qualify.
Register for a Free Gas Safety Check by calling us on 0800 161 3650.
What checks are made?
There are two types of gas safety check - an Appliance Safety Check and a Gas Installation Safety Check - both of which will be conducted by one of our fully qualified engineers. During the inspection of your property we will examine whether:
- Gas pipework is in good condition and not leaking;
- All safety devices are fully operational;
- Appliances are suitable for the room they’re in;
- Any flue or chimney connected to an appliance is working optimally;
- All appliances are appropriately installed and that the gas is burning properly;
- Appliances are working to the manufacturer’s instructions regarding operating pressure or heat input.
If you do qualify for a free gas safety check, you may also be eligible to join our Priority Services Register. Providing a little extra help with additional assistance, our Priority Services are available to the customers that need it most at no extra cost. Find out more about our Priority Services.