Rate Watch Pay As You Go tariff Price change.

 

Our Rate Watch Pay As You Go tariff for prepayment meters is changing on 1 April 2019 for both gas and electricity.

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Here are answers to some common questions about the Pay As You Go price change.

Why are the prices changing?

On 01 Apr 2019 the name of this tariff will change to 'Standard PAYG' and the price will increase to align with the government price cap. The price cap ensures that the unit price you pay for your gas and electricity is justified based on what it costs to get energy to you. You can have peace of mind that you are paying a fair price for your energy.

We have now switched to paperless bills and correspondence. If you also want paper communications please let us know; you will incur an additional separate charge of £5 per quarter unless you are on our Priority Services Register.

Who is affected by the price change?

All Green Star Energy customers on the ‘Pay As You Go’ prepayment tariff will be affected by this price change.

All of our existing customers will receive a letter or email (depending on their communication preference) detailing how the price change will affect them. 

If you have recently registered to switch your gas or electricity to us and your supply date is before 01 April 2019, you will join on our current rates. You’ll automatically switch over to the new rates when you top up from 01 April 2019. 

If you have recently registered to switch supply to us and your supply date is after 01 April 2019, you will automatically join on our new rates.

When and how do I get the new prices?

The new rates will go live from 01 April 2019, however they won’t be effective until a top up is made at a local Payzone, PayPoint or Post Office outlet, and the payment card or key is inserted back into your prepayment meter. 

We would encourage our customers to make a small top up from as little as £1 shortly after the 01 April 2019 to ensure your meter is updated to the new rates.

What if I’m not happy with the change in price?

If you're unhappy about the price change please call us to discuss the options listed below:

  1. Accept the new rates for now and switch suppliers at a later date, once you’ve had a chance to look at offerings from other energy suppliers.

  2. Switch suppliers immediately. Please note, if you owe us money, your new supplier must agree for your debt to be transferred to them.

  3. Elect to exchange your prepayment meter for a credit meter. There are certain conditions that you must meet before you can do this, which are as follows:

    1. You’ve not had an outstanding debt on your meter for at least 12 months

    2. Your landlord agrees to the installation of the credit meter if you are not the homeowner

    3. You agree to pay a fee upfront for the meter exchange. The fee for installing a gas meter is £82 and £60 for an electricity meter

Are your rates better than other suppliers?

We always endeavour to offer competitive rates, however, you may find many other suppliers that offer prepayment tariffs are also aligning their with the government price cap. You can use a price comparison website to view the rates offered by other suppliers but please check their website before you switch in case their prices are also increasing around 1 April.

How does the price change affect my current debt?

We always endeavour to offer competitive rates, however, you may find many other suppliers that offer prepayment tariffs are also aligning their with the government price cap. You can use a price comparison website to view the rates offered by other suppliers but please check their website before you switch in case their prices are also increasing around 1 April.

I’ve already got credit on the meter so will the new rates apply to what’s there already?

The credit you have on your meter will be consumed at the new rates only when you have added credit to your meter after the price change date (01 April 2019). When you top up and insert the card or key back into the meter after this time the new rates will be automatically updated on your meter. This will ensure any credit on your meter is consumed at the new rates.

What should I do if I have questions?

Please contact us if you have any questions about your prepayment meter or the price change. Alternatively, visit our main prepayment meter FAQs page to answer general queries about our Pay As You Go tariff.

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Green Star Energy is a trading name for Hudson Energy Supply UK Limited. Registered in England and Wales. Company number: 07489042. Registered address: Elder House 3rd Floor, 586-592 Elder Gate, Milton Keynes MK9 1LR. Full company information can be found at Companies House.

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