Why are my rates changing?
Ofgem (the UK energy regulator) has reviewed the variable energy tariffs rates offered by energy companies across the UK and introduced an industry-wide price cap.
As a result, to our Standard prices will change on 1 October 2019. All UK energy providers have reviewed their rates in line with the price cap.
What are my new rates?
Dual fuel customers will see their annual bill reduce by £75 from £1,253 to £1,178 (a 6% saving). Customers with electricity only will see a reduction of £21, from £661 to £640 (a 3% saving), while customers with gas only will see a drop of £53, from £592 to £539 (a 9% saving).
Note: These figures are based on an average household consumption of 3,100 kWh of electricity and 12,000 kWh of gas and paying by Direct Debit.
Existing customers - We will contact you from August 2019 to let you know your new gas and electricity rates.
New customers - If you registered to switch your gas or electricity to us and your supply date was before 1 October 2019, you joined on our previous rates. You’ll automatically switch over to the new rates when you top up from 1 October 2019. We’ve also sent you a letter or email to notify you of the change in your rates. If you've recently registered to switch supply to us and your supply start date is after 1 October 2019, you will automatically join on our new rates
When will I be charged at the new rates?
The new rates will be applied on 1 October 2019.
Where do I find out more information?
Contact us to find out more or to switch to a fixed rate product that will avoid market price rises and reward you for being our customer!