Why are my rates changing?

Ofgem (the UK energy regulator) has reviewed the variable energy tariffs rates offered by energy companies across the UK and introduced an industry-wide price cap.   

As a result, our Standard prices will change on 1 April 2020. All UK energy providers have reviewed their rates in line with the price cap.

What are my new rates?

The majority of customers will see a price reduction.

Existing customers -  Dual fuel customers will see an annual decrease of £16 (a 1.5% saving) on average. Electricity-only customers will see an increase £2 (a 0.3% rise) per year, while gas-only customers will see a decrease of £17 (a 3.6% saving).

New customers - If you registered to switch your gas or electricity to us and your supply date was before 1 April 2020, you joined on our previous rates. You’ll automatically switch over to the new rates when you top up from 1 April 2020. If you've recently registered to switch supply to us and your supply start date is after 1 April 2020, you will automatically join on our new rates.

We will contact you from mid-February 2020 to let you know your new gas and electricity rates.

Please click here to view the new rates.

Note: These figures are based on an average household consumption of 3,100 kWh of electricity and 12,000 kWh of gas and paying by Direct Debit.

When will I be charged at the new rates?

The new rates became available from 1 April 2020. In order to update your meter with the new rates you must visit your nearest outlet and top up your Green Star Energy gas card or electricity key with at least £1 after this date.

Your meter will be updated with the new rates once you insert your card or key back in the meter. If you do not top up at a local outlet, you will continue to be charged at your existing Standard Pay As You Go rates.