Why are my rates changing?

Ofgem (the UK energy regulator) has reviewed the variable energy tariffs rates offered by energy companies across the UK and introduced an industry-wide price cap. 

As a result, to our Standard Pay As You Go prices will change on 1 October 2019. All UK energy providers have reviewed their rates in line with the price cap.

What are my new rates?

For the majority of our dual fuel customers, the price will decrease by an average of around 2%.

However, our customers with Economy 7 (2-rate or Day/Night ) meters or those that do not consume a lot of gas and electricity may see an average increase of around 2% in the price they pay.

Existing customers - We sent a letter or email to you towards the end of August 2019 to let you know your new gas and electricity rates.

New customers - If you registered to switch your gas or electricity to us and your supply date was before 1 October 2019, you joined on our previous rates. You’ll automatically switch over to the new rates when you top up from 1 October 2019. We’ve also sent you a letter or email to notify you of the change in your rates. If you've recently registered to switch supply to us and your supply start date is after 1 October 2019, you will automatically join on our new rates.

When will I be charged at the new rates?

The new rates became available from 1 October 2019. In order to update your meter with the new rates you must visit your nearest outlet and top up your Green Star Energy gas card or electricity key with at least £1 after this date.

Your meter will be updated with the new rates once you insert your card or key back in the meter. If you do not top up at a local outlet, you will continue to be charged at your existing Standard Pay As You Go rates.