What to do if you have a 
Power Cut

Call your Network Distributor on 105
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Have the lights gone off? Has the TV powered down? Don’t worry, you may just be experiencing a power cut. 

Power cuts can be worrying, especially if you have children or elderly people in the house. So, we've prepared a guide to what to do and how to make sure you’re prepared for the next one.

Is it a Power Cut?

First of all, let’s rule out whether it’s just a problem with the energy in your home:

  1. Are the street lights on?
  2. Do your neighbours have power?
  3. Is it just your appliances that have gone off, or the big lights too? (If it’s just one or the other you will want to check your trip switches)
  4. Has your prepayment meter run out of credit.

If all power has gone out in your local area then you are experiencing a power cut. In this case, do not call your energy supplier as they will not be able to help you.

Call your Network Distributor on 105

Instead you need to call your Network Distributor - the company that maintains the cables delivering energy to your home. You can reach your distributor by calling 105 or getting in touch with them directly. If you know your network distributor but not their contact details, you can find their telephone number here.

If you don’t know who your Network Distributor is you can find out who they are here or on the Power Cut Website here, all you need is your postcode.

Stay Safe When There's a Power Cut

If you don't have electricity:

  • Check your trip-switch(s) or fuse(s) to see if there is a fault with your wiring or an appliance. If all your appliances are affected see 2) below.
  • Check if your neighbours are affected. If so, it's possible the power is off in your local area so please contact your local electricity network operator, details are shown below - they should be able to give further guidance and say roughly how long the power will be off for.
  • Turn off any electrical appliances like TVs and computers at the plug. You'll want to ensure the safety of everyone in your home, so make sure that any heating appliances such as irons, hair straighteners, ovens, fires and fryers are switched off as soon as the cut happens. It’s also possible that when the power comes back on there could be an electrical surge which could damage your equipment.
  • Keep one light on so that you know when the power comes back on.
  • Keep an eye on your frozen foods - though most power cuts will last just a few minutes, in the case of longer cuts, dispose of your frozen foods which cannot be refrozen once defrosted.
  • Don't use your gas cooker to heat your home - they are not designed for this purpose and this can cause carbon monoxide poisoning. Be careful with other forms of heating and lighting, such as paraffin heaters and candles.
  • Turn off your Gas Supply - to turn off your gas supply, you first need to locate the gas isolation valve. In newer houses, the gas meter and isolation valve are often outside in a meter box. If not, try looking under the stairs, beneath the kitchen sink or in the garage. To turn off the gas supply, simply turn the handle a quarter turn so the lever is at 90 degrees to the upright gas pipe.

Remember:

If you smell gas, turn off the gas supply, open doors and windows and never operate any electrical switches. You should then call the Gas Emergency Services on 0800 111 999. 

Your local Electricity Network Operator contact details :

Area 10 UK Power Network

  • 0800 783 8838 Emergency Number
  • 0845 601 4516 General Enquiry

Area 11 Western Power Distribution

  • 0800 056 8090 Emergency Number
  • 0845 724 0240 General Enquiry

Area 12 UK Power Networks

  • 0800 028 0247 Emergency Number
  • 0845 601 4516 General Enquiry

Area 13 Scottish Power Energy Networks

  • 0845 272 2424 Emergency Number
  • 0845 273 4444 General Enquiry

Area 14 Western Power Distribution

  • 0800 328 1111 Emergency Number
  • 0845 724 0240 General Enquiry

Area 15 Northern Powergrid

  • 0800 169 2996 Emergency Number
  • 0845 070 7172 General Enquiry

Area 16 Electricity Northwest

  • 0800 195 4141 Emergency Number
  • 0800 048 1820 General Enquiry

Area 17 Scottish Hydro Electric Power Distribution

  • 0800 300 999 Emergency Number
  • 0800 048 3515 General Enquiry

Area 18 Scottish Power Energy Networks

  • 0845 272 7999 Emergency Number
  • 0845 273 4444 General Enquiry

Area 19 UK Power Networks

  • 0800 783 8866 Emergency Number
  • 0845 601 4516 General Enquiry

Area 20 Southern Electric Power Distribution

  • 0800 072 7282 Emergency Number
  • 0800 048 3516 General Enquiry

Area 21 Western Power Distribution

  • 0800 052 0400 Emergency Number
  • 0845 601 3341 General Enquiry

Area 22 Western Power Distribution

  • 0800 365 900 Emergency Number
  • 0845 601 2989 General Enquiry

Area 23 Northern Powergrid

  • 0800 375 675 Emergency Number
  • 0845 602 4454 General Enquiry

Area 24 Independent Power Networks Ltd

  • 0800 169 2996 Emergency Number
  • 0845 055 6199 General Enquiry

Area 25 ESP Electricity Limited

  • 0800 731 6945 Emergency Number
  • 01372 227560 General Enquiry

Area 26 Energetics Electricity Ltd

  • 0800 804 8688 Emergency Number
  • 01698 404640 General Enquiry

Area 27 The Electricity Network Company Ltd

  • 0800 032 6990 Emergency Number
  • 01359 243292 General Enquiry

Area 28 UK Power Networks (IDNO)

  • 0800 028 0247 Emergency Number
  • 0845 601 4516 General Enquiry
*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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The Priority Services Register

 

During an extended power cut, those on the Priority Services Register may receive additional assistance. If you are on the Register do not call 105, instead call the number you were given in your service pack. To find out more about the Priority Services Register click here.

 

We would also suggest that if you live next to an elderly or vulnerable person, consider paying them a visit to check whether they need any assistance.

 

Remember, if you smell gas, turn off the gas supply, open doors and windows and never operate any electrical switches. You should then call the Gas Emergency Services on 0800 111 999. 

 

Green Star Energy is a trading name for Hudson Energy Supply UK Limited. Registered in England and Wales. Company number: 07489042. Registered address: Elder House 3rd Floor, 586-592 Elder Gate, Milton Keynes MK9 1LR. Full company information can be found at Companies House.

footer Nov-15-2018