Account Health Check

A brighter way to manage your energy account

Please scroll down to activate your points





Make sure your energy account is running smoothly - use the following checklist to save time and money:


Are you on the right tariff?




Switch to the right tariff

Switch to a longer-term fixed tariff to avoid price rises, get Perks and go green.

Go Paperless

Go Paperless

Share your email address with us to get your account information by email/online. 

  • Send an email to [email protected] with your full name, first line of your address and postcode.
Set up a Direct Debit

Set up a Direct Debit

Take away the hassle of manually paying your bills and put an end to queuing at the bank and filling in forms. 

Make sure you are paying the right amount

Make sure you are paying the right amount

If your account is in debt (DR) most months, you may want to increase your Direct Debit payments.

Update your email address

Update your email address

It's important to make sure we have an up-to-date email for you so that we can send important information about your energy account to you. 

Provide a meter reading

Keep your bills accurate with regular meter readings

Make sure you don't pay more than you need to for your energy .

  • Submit your latest meter reading here
Priority Services Register

Check whether you should be on the Priority Services Register (PSR)

If you need extra support with your energy, there could be something we can do to make things easier.

Our Priority Services Register is free to join and available for our customers, or someone acting on their behalf, to tell us about any additional requirements they have. 

My Account

Register for My Account

Manage your account online, on your mobile phone or mobile device with My Account

  • Register for My Account
  • Download our mobile app from your mobile app store.
Get help if you can't pay your bill

Get help if you can't pay your bill

Find out how you can get help to pay your bills or reduce your energy consumption.