This is your chosen postal address for your bill.

The date period your bill covers.

This is the balance from your last bill.

CR (credit) means you’ve paid for more energy than you’ve actually used, while DR (debit) means you owe money as you haven’t paid enough. If a debit balance keeps growing, you should consider raising your Direct Debit payment to catch up.

This shows all the payments you have made during this billing period.

CR (credit) means you’ve paid for more energy than you’ve actually used, while DR (debit) means you owe money as you haven’t paid enough. If a debit balance keeps growing, you should consider raising your Direct Debit payment to catch up.

The balance brought forward from your last bill, less any payments made during this billing period.

CR (credit) means you’ve paid for more energy than you’ve actually used, while DR (debit) means you owe money as you haven’t paid enough. If a debit balance keeps growing, you should consider raising your Direct Debit payment to catch up.

Total of new charges included in this bill for both gas and electric, if applicable. A breakdown for each fuel is given on the next pages.

Your up-to-date balance.

This will show if you are paying by direct debit each month, or it will confirm how much needs to be paid by what date.

These are your current tariff details.

Your account number, please use this in all correspondence.

Our contact details, you can also get help on our website https://www.mygreenstarenergy.com/help-and-support/faqs

This is an estimate of your annual costs for gas and electricity, based on your current tariff, charges and discounts, including VAT.

Information about cheaper tariffs available with Green Star Energy. Early Termination Fees may apply if you change your tariff.

This is the address the energy is being supplied to.

Meter reads received from you, from meter read operators and estimated meter reads. If you provide a meter read more than 5 days before your bill is produced, there will be an estimated read after your last read for the difference in consumption. It is important to provide regular meter readings to ensure accurate billing.

You can submit your meter reading at https://mygreenstarenergy.com/submit-your-meter-reading

Any credit shown reflects the discount applicable for this bill period. The discount shown is less VAT.

This shows the cost per day for the standing charge, it shows the number of days that have been included in this period. The charges are less VAT.

Any credit shown reflects the discount applicable for this bill period, the credit shown is less VAT.

This shows the total charges for this fuel, for this period, after all credits have been deducted.

This is the address the energy is being supplied to.

Meter reads received from you, from meter read operators and estimated meter reads. If you provide a meter read more than 5 days before your bill is produced, there will be an estimated read after your last read for the difference in consumption. It is important to provide regular meter readings to ensure accurate billing.

You can submit your meter reading at meterread@mygreenstarenergy.com

Any credit shown reflects the discount applicable for this bill period. The discount shown is less VAT.

This shows the cost per day for the standing charge, it shows the number of days that have been included in this period. The charges are less VAT.

Any credit shown reflects the discount applicable for this bill period, the credit shown is less VAT.

This shows the total charges for this fuel, for this period, after all credits have been deducted.

This is a total of all fuels for this period before VAT has been applied.

The total VAT amount payable at 5% for this bill.

Total charges for this bill including VAT.

This is your account number and bill reference number.

Information about your Tariff is displayed here. It gives a breakdown of all charges and discounts applied to your tariff for both electricity and gas, if applicable, as well as how you pay for your energy.

The tariff name and product type show if you are on a fixed rate or variable tariff.

A breakdown of all charges and discounts is displayed under this along with when your tariff ends and the price guarantee date.

Exit fees for each fuel are shown towards the bottom of the lists, along with your estimated annual usage in kWh.

Information about your Tariff is displayed here. It gives a breakdown of all charges and discounts applied to your tariff for both electricity and gas, if applicable, as well as how you pay for your energy.

The tariff name and product type show if you are on a fixed rate or variable tariff.

A breakdown of all charges and discounts is displayed under this along with when your tariff ends and the price guarantee date.

Exit fees for each fuel are shown towards the bottom of the lists, along with your estimated annual usage in kWh.

Your gas is calculated in cubic meters, this is then converted into kWh, taking into account weather correction and calorific value of the gas. A daily weather correction average is used to calculate the cost of gas for the period billed.

Emergency contact telephone numbers for gas and electricity.

Your Local Network Operator is the company you need to contact if there’s a power cut, so we provide their phone number here.

Contact details if you would like free, impartial advice.

If we have not delighted you with our service, we would like to know and have the opportunity to put things right.

An average usage per day is provided for electricity and gas for the bill period. If you are concerned about your usage and would like tips on being able to reduce your consumption, please refer to our website.